Frequently Asked Questions

 

Welcome to the Trendbits FAQ Page!

At Trendbits, we’re here to make your shopping experience smooth and enjoyable. Whether you’re browsing for your next favorite hoodie or hat or have questions about your order, we’re happy to assist you. For further support, feel free to contact us at info@trendbits.co.uk.

1. What Payment Methods Do You Accept?

We offer a range of secure payment options to make shopping with us as convenient as possible. Choose from:

  • Visa
  • Maestro
  • MasterCard
  • American Express
  • Diners Club
  • Discover
  • Union Pay
  • Elo
  • Paypal
  • Shop Pay
  • Google Pay
  • Apple Pay

Once you’ve selected your preferred payment option, you’ll be guided through a secure checkout process to complete your purchase.

2. What Is Your Return Policy?

We want you to love your purchase! If you’re not completely satisfied, you can return items within 30 days of receipt. Please ensure:

  • The item is in its original condition (unworn and unused).
  • It is returned in the original packaging with all tags attached.

To initiate a return, contact us at info@trendbits.co.uk, and we’ll provide step-by-step instructions for the process.

3. How Long Will It Take to Receive My Order?

We work hard to deliver your order promptly. Here’s an estimate of our delivery timeline:

  • Handling Time: 1-2 business days
  • Transit Time: 5-10 business days within the UK
  • Order Cut-Off Time: 18:00 GMT (GMT) Greenwich Mean Time (London)

Please note that these timelines are approximate and may vary based on your location or unforeseen circumstances.

4. Can I Exchange My Items?

Yes, we accept exchanges in specific cases, such as:

  • Incorrect sizes
  • Damaged items
  • Defective products

If you’d like to request an exchange, email us at info@trendbits.co.uk, and we’ll assist you promptly.

5. How Do I Track My Order?

Once your order has been shipped, you’ll receive an email with tracking information. You can also track your order directly through the Track My Order section on our website for real-time updates on your delivery status.

6. What Should I Do If My Package Is Lost or Delayed?

If your package is delayed or lost, we’re here to help. Please contact us at info@trendbits.co.uk, and our support team will resolve the issue promptly to ensure your order reaches you.

7. How Can I Contact Customer Support?

Our friendly customer support team is ready to assist you with any questions or concerns:

8. Do You Offer Free Shipping?

Yes! We provide free standard shipping on all orders within the UK, so you can enjoy shopping without worrying about extra delivery costs.

9. What Should I Do If I Receive a Damaged or Incorrect Item?

We take great care in delivering high-quality products, but if you receive a damaged or incorrect item, let us know right away. Email us at info@trendbits.co.uk, and we’ll either arrange a replacement or process a refund.

10. How Can I Provide Feedback or Suggestions?

We value your feedback! If you have any suggestions or ideas on how we can improve, please email us at info@trendbits.co.uk. Your input helps us grow and serve you better.

Thank you for choosing Trendbits. We’re here to ensure your shopping experience is hassle-free and enjoyable.